Platform

Source → snapshot → UCM → translation → destination.

A vendor-neutral Universal Configuration Model sits in the middle so a Genesys, Avaya, or Cisco source can target NICE CXone without a one-off rewrite for every pair.

01

Connect

Vault references only. A login is not permission to read every object or write a tenant.

02

Discover

API, file upload, or outbound-only on-prem collector. Immutable snapshot for compare and recovery.

03

Normalize

Identity, routing, hours, IVR, telephony, integrations, and reports land in the UCM.

04

Translate

Explain / confidence / approve-reject. Exact, approximate, or unsupported — always visible.

05

Preview IVR

Side-by-side source and destination graphs. Generated build guides until Studio import/export is verified.

06

Execute

Dry-run first. Idempotent creates and updates. Pause and resume. No silent deletes.

Nine-step wizard

The operator path is already specified.

  1. Choose source and destination platforms
  2. Authenticate with vault-held credentials
  3. Run discovery and freeze the snapshot
  4. Review capability flags and unsupported objects
  5. Approve mappings
  6. Inspect IVR graphs
  7. Dry-run against sandbox
  8. Execute approved writes
  9. UAT with labeled evidence — static graph first, live probe only with authorized numbers
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