Move a contact center without rebuilding it from a spreadsheet.

CCaaS Migration Studio is Observable Universe’s supervised path from source platform to destination: discover, map, dry-run, and write only what a human approves. NICE CXone is the first connector.

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Why this exists

On-prem to CCaaS still burns months of reconstruction.

Discover

Pull agents, skills, hours, campaigns, and IVR graphs from APIs or file packs. Keep a read-only source snapshot.

Map with a human gate

AI proposes exact, approximate, or unsupported mappings with an explanation and a confidence score. Approximate and unsupported never auto-execute.

Dry-run, then write

Every run is labeled fixture, sandbox, or production. No auto-delete. No fake “cutover complete.”

This public site is the product briefing. The runtime studio (connectors, UCM store, wizard, and migration runner) is still being built. We will not report a fixture demo as a live tenant move.

First connector

NICE CXone in, NICE CXone out.

The engineering source of truth names NICE CXone as the priority pair: authentication, tenant discovery, administrative objects, Studio/IVR semantics, and supervised writes.

Public developer documentation is not the same as a verified tenant integration. We keep that line visible on this site and in the plan.

Connector posture Talk to Observable Universe